Therapist support.
Questions about your profile, billing, or how MassageGods works? We're here to help.
Common topics
How do I upgrade or downgrade my tier?
Head to Billing & Subscription in your account. Upgrades take effect immediately; downgrades apply at the end of your current billing period.
How do the referral link and boost credits work?
Every practitioner gets a personal referral link. Refer another practitioner and you earn 2 boost credits when they verify and go live, plus 1 more when they land their first booking. Boost credits buy temporary featured placement — your everyday position is still earned through response rate and completed bookings. Full explainer on the For Therapists page.
I'm a Founding Practitioner — how do I know my discount is applied?
Your account dashboard shows your Founding status, the end date of your free period, and the lifetime discount applied to renewals. If anything looks off, email us below.
How do I request credential review?
Credential review is optional. Upload your qualifications, insurance, or workspace photos from your profile editor. See how verification works.
How do I report an issue with a client?
Email therapists@massagegods.com with the client's WhatsApp number (or the contact event from your dashboard) and a short description. Serious safety concerns are actioned same-day.
How do I cancel my subscription?
Cancel any time from Billing & Subscription. Cancellation takes effect at the end of your current billing period — you keep access until then.
Contact us
Email therapists@massagegods.com with your registered account email and a short description of the issue.
We typically respond within 1–2 business days (AEST).
Looking for pricing or the full pitch? See pricing or read For Therapists.